🚚 Shipping Policy | ZhiDeals

At ZhiDeals, operated by ZHIHANG GROUP LIMITED, we are proud to offer free shipping on all orders within the United States. Please review the shipping details below to understand our delivery timelines and terms.

📦 Order Cut-Off, Handling & Transit Times

• Order Cut-Off Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
• Handling Time: 0–1 business day (Monday to Saturday)
• Transit Time: 7–13 business days (Monday to Saturday)
• Estimated Total Delivery Time: 7–14 business days
• All orders are shipped via UPS for secure and efficient delivery.

💵 Shipping Costs & Taxes

• Shipping: Always 100% free for U.S. domestic orders
• Currency: All prices are displayed in USD
• Fees: No membership or hidden charges
• Taxes: Automatically applied at checkout based on your shipping address

✏️ Address Changes & Delivery Issues

Change of Address:
To modify your shipping address, please contact us within 24 hours of placing your order:
📧 [email protected]
After your order has shipped, we are unable to change the delivery address.

Multiple Addresses:
We do not support shipping to multiple addresses in one order. Please place separate orders for each address.

Incorrect Address:
If your package is returned due to an incorrect or incomplete address, you will be responsible for any reshipping costs.
Need help? Contact us at:
📧 [email protected]

⏱️ Shipping Delays

We strive for timely deliveries, but delays may occasionally occur due to carrier or weather-related issues.
If your order is delayed beyond 11 business days, we’ll proactively notify you with an update.

🔍 Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number to monitor the status of your delivery.

📦 Damaged Parcels

If your parcel arrives damaged:

• At the time of delivery: If possible, reject the package and inform the delivery driver.
• After delivery: Contact us as soon as possible and include photos of the damage.
• 📧 Customer Support: [email protected]

🧾 Business Information

This website zhideals.com is operated by:

• Business Name: ZHIHANG GROUP LIMITED
• Business Address: Room A07, 1701-02, New Trend Centre, 704 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong
• Business Registration Number: 77258000
• 📧 Email: [email protected]
• 📞 Phone: +852 4431 3479
• 🌐 Website: https://zhideals.com