📦 Return & Refund Policy | ZhiDeals

Welcome to ZhiDeals, operated by ZHIHANG GROUP LIMITED. We appreciate your purchase and are committed to providing you with a smooth and reliable shopping experience. Please read our return and refund policy carefully.

🕒 Return Window

We accept returns within 30 days from the date your order is delivered. To be eligible for a return, items must:

• Be unused and in their original condition
• Include all original tags and packaging
• Be accompanied by a valid proof of purchase (e.g., order confirmation or receipt)

📩 How to Initiate a Return

To start a return, please contact our customer support team:

📧 Email: [email protected]
📞 Phone: +852 4431 3479

Return Address:
ZHIHANG GROUP LIMITED
Room A07, 1701-02, New Trend Centre, 704 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong

⚠️ Note: Returns sent without prior approval will not be accepted.
Once your return is approved, we will provide a prepaid return label and return instructions.

🔁 Exchanges

Looking to exchange an item?
Please return the original item first. Once the return is approved, you may place a new order for the replacement.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. Include clear photos of the issue when possible. We’ll resolve the matter promptly.

🚫 Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care products (e.g., beauty, skincare)
• Hazardous or flammable materials
• Gift cards or items marked as final sale

If you are unsure about the return eligibility of your item, feel free to contact us.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

Customers in the European Union have the right to cancel or return orders within 14 days of receipt, no questions asked.
Returned items must be unused, in their original packaging, and include proof of purchase.

💵 Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, your refund will be processed back to your original payment method within 10 business days.

⏳ Please note: Additional processing time may be required by your bank or payment provider.
If you haven’t received your refund after 15 business days of approval, please contact us at [email protected] or call +852 6560 3096.

🧾 Business Information

• Business Name: ZHIHANG GROUP LIMITED
• Business Address: Room A07, 1701-02, New Trend Centre, 704 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong
• Business Registration Number: 77258000
• Website: https://zhideals.com
• Email: [email protected]
• Phone: +852 4431 3479